Lion CrossingSupport
Frequently asked questions
The game is slow or stutters on my phone
Close other apps and make sure the phone has free storage. The game lowers its picture quality automatically on slower phones. If it still struggles, email us the phone model.
I lost my progress
Progress is saved only on the device. Uninstalling the app or clearing its storage removes it, and it cannot be restored from our side.
How do I reset the game?
Open Settings, then Grown-ups corner, then Reset progress.
I don't hear any sound
Check the phone volume and silent mode, then the speaker button on the home screen. Tap the screen once - Android only starts audio after a touch.
The "watch a video" button says no video is ready
Videos need an internet connection. Wait a moment and try again, or choose "No thanks" to continue without one.
Does the game cost money?
No. It is free and has no in-app purchases.
How do I delete my child's data?
We do not hold any. Local progress is removed by resetting the game or uninstalling it. See the privacy policy.
Report a problem or an unsuitable ad
Tell us what happened, the app version and a screenshot if you can: senthiltechspot@gmail.com.